Cancellation Policy

Quote Preparation

Ark Solar offers a free consultation to prospective customers in order to determine whether or not solar power is right for them.

accredited installer

Ark Solar is an accredited installer of the Microgeneration Certification Scheme (MCS), meaning our installations comply with the highest industry standards

24/7 support

Ark Solar is a solar energy company that offers its customers a service team for all emergencies. This team is on call 24 hours a day, 7 days a week.

If cancellation is required after payment has been made, then an email to the specified sales team will be required by the consumer which should entail:

  • Reason for cancellation.
  • Consumer banking details.
  • A cancellation time frame of 48 hours will fall into place once an order has been placed.
  • If the order is cancelled after the 48-hour time frame, a 10% penalty will be incurred for the processing of the specified order.
  • If the order is cancelled within the given time, then no penalty will be incurred.

 

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