WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.
- If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered with, the warranty will be void.
- Products such as our inverters will be refunded or replaced provided that the product was not removed from the box.
- The warranty seals for specific products will be checked, if a warranty seal has been removed and/or tampered with, then all policies will be void.
- No OBF policy will be tolerated if a product has been open and used and/or installed. Management will look at special situations for replacements.
- Upon return, the serial numbers of the box and inverter must match with our specific product numbers.
- If the item is requested for an exchange, then, if deemed fit, we will provide the options.
- Upon accepted return from ARK SOLAR AND ELECTRICAL, we will pass a credit or refund.
- Upon return, the consumer is liable to use his/her own courier service. If courier is requested from us, a shipping fee will be issued.
- Damaged goods should be notified to ARK SOLAR AND ELECTRICAL once the customer receives his/her goods. If we are not notified within 7 working days after the purchase, the goods will fall under warranty.
STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED AMD/OR DAMAGED IN ANY WAY.
WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.
